1. Introduction

By accessing or using our website you agree to be legally bound by these Terms and Conditions. We reserve the right to change these terms and conditions at any time. You must check these conditions on each visit to our website and such visit will signify that you are willing to be bound by the latest posted terms and conditions. These terms and conditions are for Private Purchasers (consumers) only. If you are buying our goods to re-sell then you need to notify us in writing to open a re-seller account with us. (A consumer is defined as “any person who, in buying something to which the Consumer Protection (Distance Selling Regulations) 2000 apply, is acting for purposes outside their business.”). Please read through these terms and conditions carefully before using our web site.

2. Buying Products on our Website

To Order a Product you will need to follow the Ordering procedures set out within these conditions. Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website. You will be given clear instructions on how to navigate our simple on-line ordering process and you shall be required to provide us with your personal details. If goods are required for a specific purpose which is over and above the item description or what is reasonably expected of the goods this needs to be notified to us at the time of purchase. By clicking on the 'Proceed' button on the order form you are consenting to our Terms and Conditions.

If you have a comment, concern or complaint about a Product you have purchased from us, please contact us via email at support@ivandra.com

Tel. 01614085061

3. Payment

Payment is usually by credit or debit card, we accept MasterCard, Visa, Switch, Solo, Delta or Maestro and payment is taken when we receive your order.

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered.

Acceptance of your order and the commencement of the contract between both parties will take place on despatch to you of the product(s) ordered unless we have notified you that we do not accept your order or you have cancelled it prior to dispatch.

You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct.

We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.

On-line order payments are processed via our SSL (Secure Socket Layer) secure payment system.

4. Arranging and Anticipating Delivery

Important Home Delivery Information

We deliver within most of mainland United Kingdom (England, Scotland and Wales) using national carriers(Royal Mail,DHL,UPS).

Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles will incur an extra delivery charge and may possibly incur an extended lead time. (Please note that certain items may not be deliverable at all to these areas).

Where this is the case the order will be treated as cancelled and any monies already paid will be refunded in accordance with our refunds policy.

The following postcode prefixes may also incur an extra delivery charge depending on the carrier that is required for the goods in question:

AB CA20 DD FK IV KW KY PA PH

(These postcodes and also BT (Northern Ireland) postcodes are not ‘Next Day Delivery’ as advised by the automated email. Deliveries can take between an extra 5-7 working days).

Please Note

Other postcodes (depending on the item purchased and carrier) may still be subject to additional charges, please see individual product pages for more details. In all cases for further information and clarification regarding delivery information an delivery surcharges please contact our dedicated Sales Team prior to placing your order on 01614085061.

Order Confirmation

Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.

Delivery Estimates

We endeavour to deliver all orders within a maximum of 7 days

Next Working Day Deliveries

Where any next working day delivery is offered in the product pages, orders must be placed by 12 noon to be processed in time for a next day delivery. (Orders placed on Saturdays, Sundays, Bank Holidays and after 12 noon will be processed on the next working day). Where we do fail to meet our next day delivery obligation and the goods are subsequently delivered on another day we will refund the next day delivery charge to you so long as the error was on our part or that of our nominated carriers. We cannot refund the fee if the error was due to incorrect information being supplied at the time of order for this service which subsequently causes failure of the next day delivery or if the delivery is made next working day but refused at point of delivery or no one is in to accept the delivery when it arrives and no signed note has been left or recived by us stating that the goods can be left unattended.

5. Cancellations Prior to Dispatch

If you wish to cancel your order before dispatch, please email us at support@ivandra.com

You may cancel your Order at any time prior to dispatch.

6. Cancellations Following Dispatch

If you decide to cancel an order after the product(s) have been dispatched and commenced their carriage to you please email us at support@ivandra.com, we may, at our discretion, charge you for the return carriage of those product(s) which will be deducted from any refund issued. We advise you to check the status of your order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

7. Change of Mind Returns

You may return any delivered product(s) you have purchased within 10 working days after day of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email to support@ivandra.com or via the postal system to our address.

All returned products must be returned ‘as new’, if you have opened the package to inspect the goods you must have done so without damaging or marking the product. All items will be checked upon return before the relevant action is taken. All items are to be returned within 30 days of cancellation.

8. Other Returns

Damaged or Broken on Arrival (Cancelling the Order)

In all cases for damaged items or broken items on delivery where you wish to cancel the order and return the goods (damage must be reported within 48 hours of delivery).You will receive a full refund once the goods have been delivered to us and have been inspected.

Products must be returned in the same condition as they were delivered

9. Refunds

Refunds will be processed as soon as practicable but will be processed within a maximum 5 working days

10. Notices

• To us via email to support@ivandra.com (Please note that even though an email has been sent or you have received an automated email acknowledgement this is not proof that we have received or read the email. If you have had no reply within 5 days please contact us by another method).
• By Telephone: 01614085061

11. Security

You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

12. Copyright and Monitoring

The contents of our website are protected by international copyright laws and other intellectual property rights. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an Order with Us or using our website as a shopping service. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so